Mobile Response Officer - Oxford

Location: Oxford

Job Type: Permanent

Salary: From £11.83ph (Days) to £13.83ph (Nights)

Shift : 42 hours per week including Days & Nights Shifts - On A Rota Basis

About Careium

We are one of the UK’s largest telecare organisations, providing personal alarm products and monitoring & support services to over 250,000 private and corporate clients of all ages. Our main aim is to help our clients maintain a richer and more independent life.

Our mission is simple: We aim to Be ‘Everyday’ Heroes, by using innovative technology we Act Smart, to provide support to our clients and Show Care when they need it the most!

As we evolve our structure to better serve our clients, we offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world. We are looking for a compassionate, caring Mobile Responder, with experience of working in the care sector to join our amazing team in the Oxford area.

What you will do as Mobile Response Officer…

As part of the On-Call Rota you will respond to calls from our customers and service users.

A typical shift can include attending call out to our clients homes for a number of reasons:

• An alarm has been raised but we have not been able to contact the service user.
• Failure/Faulty lifeline system or equipment
• Lost pendants where the user has no other means of raising an alarm and is left vulnerable.
• Minor injuries or falls that can be dealt with by administering first aid.

Also includes:

• To deliver the service in line with contract requirements, operating within the agree parameters for the role.
• To ensure that all work undertaken on customer’s premises is carried out in a safe manner, with the customer’s consent and to the company’s standards.

What would we like to see in your CV:

• Experience in the care sector is essential.
• Knowledge of lifeline services and the equipment used would be an advantage.
• Excellent approach to customer service –in person and on the phone.
• Clean Driving License.

What's in it for you:

• Competitive salary
• Company vehicle
• Annual leave that increases with length of service
• A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more
• Life Assurance, worth 3 times the value of your annual salary
• Pension contributions of up to 6%

Due to the nature of our work, applicants must be aged 18 or over and will be subject to DBS screening before appointment.

If you’re ready to make a positive impact on the lives of vulnerable people and become their everyday hero, we’d love to hear from you!